At the heart of our service is great technology. It's reliable, flexible, secure and proven. We handle all technical aspects on behalf of our clients as well as provide them online tools for monitoring and reporting.
Use the links below to learn more about different aspects of the ORS technology platform.
Standards based for compatibility
Surveys and system tools conform to published web standards meaning compatibility with a wide range of devices including mobile devices.
SSL for security
Surveys and results are protected by SSL encryption as standard. This provides the same level of encryption as used in online banking.
High performance
Fast Unix servers hosted at a state of the art server hosting facility in London ensures great survey performance.
Designed for customisation
The ORS platform is designed to accomodate a wide range of research needs. We can customise the technology for your own unique requirements.
User management access rights
Flexible user access management enables your clients and partners access to the information you want them to have but nothing more.
Multiple question types
The system supports a wide range of question types including mixed or '3D' grids helping make demanding questionaires more user friendly.
Survey suspension
An easy to use save and return feature allows respondents to complete long or complex surveys at times that are convenient to them,
Document uploads
Surveys can include the ability for respondents to upload documents which are then stored along with their other question responses.
Custom visuals
The look and feel of your survey can match your existing web presence precisely. Our system does not limit you to pre-defined templates with a drop in logo.
Dynamic routing
In-page routing allows dynamic interaction within the survey page. Technologies used are compatible with mobile devices.
Hard routing
A variety of routing techniques enable sophisticated interviews to be conducted online. Complex questionnaires can be accomodated in a format that is easy for respondents to use.
Fine control
Questions within a survey can be set to be optional or mandatory. Other controls such as input validation and exclusive checkboxes provide fine control of user input.
Variable substitutions
Respondent answers from earlier in the survey can be fed into later questions or the supporting body of the survey page.
Supporting materials
Frequently repeated or complicated definitions can be made accessible through small hover tips or pull out side-tabs. This reduces survey size without sacrificing details available to respondents.
User alerts
Important information such as requests for contact by respondents can be flagged to system users as soon as it is entered by the respondent.
HTML & plain text emails
The system can store and maintain a library of email templates in plain text and HTML formats. Integration with the data collection systems enables useful analysis of participation rates.
Targeted follow ups
Individuals can be follwed up with targeted emails such as reminders for non-participants, prompts to partial respondents and thank you notes to those completing.
Integrate with sample providers
Bought in sample can be used with an ORS survey. The system integrates with multiple sample provider systems to enable easy reporting of member participation.
Upload Excel records
Those with their own sample database can upload them into the system by providing them in Excel format.
Integrate external data
Avoid re-asking questions you already know the answer to by integrating pre-existing data into the survey database by providing it in Excel format.
Full quota management
Maximise the return from paid for sample through the quota management system. This ensures your final sample reflects the structure needed eg. a nationally representative sample.
Detailed cross tabulations
Cross tabulations can be produced at any time in Excel format. These can include sophisticated cross breaks and be run against different bases.
Verbatim reports
Verbatim reports provide a good way for respondent comments to be organised for reading and further analysis.
Online analysis tool
Authorised system users can login to access results in a variety of formats including charts in HTML, image and Flash formats with export in Excel and XML options.
Drill down analysis
System users can drill into data with powerful yet easy to use data sets and bases. This provides instant and useful insight into data that has been collected.
Verbatims coding
Respondent comments can be coded and incorporated into the survey data for further analysis through the tables and online tools features.
Individual survey review
System users can review individual respondents survey responses in context on screen in the same format they were entered.
Export survey data
Survey data can be exported in Excel format with data in coded or literal formats. This makes it suitable for integration with other systems as well as human review.